How would you rate the quality of service you received? Excellent Good Fair Poor

Did you get the kind of service you wanted? No, definitely not No, not really Yes, generally Yes, definitely

To what extent have we met your needs? Almost all of my needs have been met Most of my needs have been met Only a few of my needs have been met None of my needs have been met

If a friend were in need of similar help, would you recommend our agency to him/her? No, definitely not No, I don't think so Yes, I think so Yes, definitely

How satisfied are you with the amount of help you received? Quite satisfied Indifferent or mildly dissatisfied Mostly satisfied Very satisfied

Have the services you've received helped you to deal more effectively with your problem(s)? Yes, they helped a great deal Yes, they helped somewhat No, they really didn't help No, they seemed to make things worse

In an overall general sense, how satisfied are you with the service you received? Very satisfied Mostly satisfied Indifferent or mildly dissatisfied Quite dissatisified

If you needed help again, would you contact our agency? No, definetly not No, I don't think so Yes, I think so Yes, definitely

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